Arrival Arrival for the Sweet Heart, Maple Lane and Lovers Loft Cabins is anytime after 3 p.m. (except on Sunday) on the first day of your stay, after 5 p.m. for the Cuddle Bug Cottage. All cabins are on-site. If you cannot arrive until after 9 p.m., we'll leave the light on for you. Please note our Sunday check-in policy: Check-in is any time after 5 p.m. for all reservations beginning on Sunday, for all cabins.
Departure Departure is by 11:00 am for the Sweet Heart, Maple Lane and Lovers Loft Cabins, by 1 p.m. for the Cuddle Bug Cottage. All you need to do is clean up, leave the key, and lock the cabin when you leave. Come say good-bye if you have time! We are unable to make allowance for late departures. Arrival and departure times must be enforced so the cabin is ready for our next guests on time. There are no refunds for early departures for any reason.
Minimum Stay A two-night minimum stay is required on weekends (any stay including a Friday or Saturday night). Thursday-Friday and Saturday-Sunday stays will have both nights charged at the weekend rate. Additionally, on any multiple night stay that begins on a Saturday, both Saturday and Sunday nights are charged at the weekend night rate. We have no minimum stay requirement Sunday-Thursday except for the Cuddle Bug Cottage, which requires a 2 night minimum stay at all times. Some Holidays require a 3 night minimum stay.
Rates Rates are based on 2 adults (Double Occupancy). Each additional adult is $25/person/night, and each child from ages 3-17 is $11/child/night. Children ages 2 and under are free. Holiday nights are booked at the weekend night rate.
Payment We gladly accept Visa, Mastercard and Discover. Payment for your reservation will be charged within 24 hours after your reservation is submitted. We are required to charge a 6% lodging tax in addition to the cabin rental rates.
SERVICE FEE NOTE
When making your reservation, you may have noticed a line item/fee that said "Service Fee". Please note that as of March 1st, 2020, we are *required* by ReservationsOnline - our local, Hocking Hills based reservations processing vendor - to collect a service fee from guests. The fee is 6% if the reservation was made on-line, and 2% if the reservation was made over the phone. We pass that fee on to them. It does not originate from us, Ash Ridge Cabins, and we do not keep it. The vast majority of cabin rental businesses in the Hocking Hills use ReservationsOnline to process their reservations, so they too will be required to charge the same service fee.
COVID-19 cancellations
Unless there is a state wide stay at home order issued by Governor Dewine we will not be issuing refunds for cancelations that are COVID-19 related.
Cancellations Reservations cancelled more than three weeks in advance of booked dates will receive a refund of total booking cost, less a $35 cancellation fee.
- For Stays of 1-4 Nights: Cancellations between eight days and three weeks in advance of booked dates will receive a 50% refund of total booking cost. There is no refund of any monies for cancellations 7 days or less prior to the stay.
- For Stays of 5+ Nights: Cancellations between fifteen days and three weeks in advance of booked dates will receive a 50% refund of total booking cost. There is no refund of any monies for cancellations 14 days or less prior to the stay.
In the event of your early departure, we cannot give a refund. We also cannot give a refund for cancellations due to inclement weather. Re-scheduled dates are also subject to our Cancellations policy, although if they are re-scheduled far enough in advance we may be able to make an exception to the policy, on a case by case basis and based upon availability. Please do not assume that your reservation has been cancelled until you receive confirmation from us by phone or e-mail. It is your responsibility to make sure that we have received your request for a cancellation.
Damages We reserve the right to charge your credit card for any damages or excessive cleaning required after your stay. If you notice any damage on arrival, please let us know right away to avoid damage charges to your credit card on your departure.
Weather/Driving Conditions Our cabins are available for rental all year, so Winter weather may be a factor during your stay. We suggest the use of four-wheel drive vehicles in the case of inclement Winter weather. The terrain in this general area is winding and hilly, but the roads are very well maintained in the Winter. We routinely maintain our driveway to keep it in good condition, but it can be slippery at times during inclement Winter weather. Two-wheel drive vehicles will have no problem accessing our cabins in fine weather, but if inclement Winter weather is in the forecast for your booked dates, we do recommend you strongly consider bringing a four-wheel drive vehicle. We do not give refunds due to inclement weather.
Amenities Sometimes hot tubs, appliances, etc. can act up. We always service and restore these amenities as soon as possible, but we cannot make refunds for time without these items. In addition, loss of electricity, water, or other “Acts of God” outside of our control will not result in a refund. Due to servicing, hot tubs may sometimes need several hours to fully heat the water. They may not be ready for use immediately if you arrive on the early side of our 3-6 p.m. "arrival" time. Please respect our policies/guidelines regarding the use of our cabins and the amenities/appliances within. That will ensure that everything continues running well and that we can maintain reasonable rental prices.
Smoking Smoking is absolutely forbidden inside the cabins. If you smoke inside the cabins, you will be subject to a $75 charge. You are welcome, however, to smoke outside or on the decks/porches.
Pets We love animals, but unfortunately we cannot allow pets on the cabin property premises.
